Application
This unit describes the skills and knowledge required to use systematic and logical fault-finding techniques according to all safety requirements and work practices.
It applies to individuals working as cablers and technicians who install and maintain a broad range of telecommunications networks.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for fault- finding activity | 1.1 Prepare for given work according to work health and safety (WHS) and environmental requirements 1.2 Arrange access to site according to required procedure 1.3 Locate existing and potential site hazards 1.4 Contact customer to verify nature of recurrent fault and the network type |
2. Conduct activities for recurrent network fault- finding | 2.1 Analyse fault history using fault records to establish nature of fault 2.2 Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system 2.3 Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process 2.4 Locate probable cause, type and location of the fault 2.5 Rectify fault or escalate to appropriate level |
3. Report fault-findings and solutions | 3.1 Prepare customer report on the diagnostic procedure, fault identification and fault clearance 3.2 Update fault records database 3.3 Restore worksite to the customer’s satisfaction 3.4 Notify customer and obtain sign-off |
Evidence of Performance
Evidence of ability to:
discuss faults with clients
test telecommunications networks to identify faults
identify and rectify recurrent faults
conduct and report on a fault-finding task in a telecommunications network for a range of faults
use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations
comply with all related work health and safety (WHS) requirements and work practices
notify customer when work has been complete and obtain sign off.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline application of Ohm’s law, impedance and reactance formulas to solve alternating current (AC) electrical problems when diagnosing faults
summarise behaviour of faulty network elements, including symptoms and impact on network
clarify interpretation of test results and network element/system specifications
outline the operation and purpose of testing equipment
explain the operation of transformers
provide a summary of telecommunications networks
describe performance testing and fault-finding techniques of telecommunications networks
summarise systematic and logical fault-finding
describe types of power sources used in telecommunications networks.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
sites on which network testing and fault-finding may be conducted
line transmission, optical and radio measurement equipment currently used in industry
system documentation, and other site-related documentation necessary to conduct tests and fault-finding investigations.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 2.1 | Recognises and interprets technical documentation to determine important information |
Writing | 1.4, 3.1, 3.2, 3.4 | Uses clear, specific and industry-related terminology to develop basic reports and in all written tasks |
Oral Communication | 1.4, 3.4 | Liaises with customers about technical requirements using specific and relevant language Uses listening and questioning techniques to confirm understanding |
Numeracy | 2.3 | Evaluates and reviews technical data for specifications |
Navigate the world of work | 1.1, 3.3 | Appreciates implications of legal and regulatory responsibilities related to own role Seeks advice about expectations when preparing for work |
Get the work done | 1.2,1.3, 2.2, 2.4, 2.5 | Determines job priorities and works logically and systematically to undertake clearly defined and familiar tasks Implements actions according to a predetermined plan, making slight adjustments if necessary and addressing some unexpected issues Takes responsibility for routine decision-making by selecting from a range of predetermined options in routine situations, identifying and taking some situational factors into account Diagnoses and implements standard solutions to for an increasing number of routine problems, seeking assistance from more experienced colleagues when required Understands purposes and specific functions of common digital systems and uses them effectively to complete routine tasks |
Sectors
Telecommunications – Telecommunications Networks Engineering